Privacy Policy

This Privacy policy sets out how ‘Diamond Branded’ uses and protects any information that you give ‘Diamond Branded’ when you use this website.

‘Diamond branded’ is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you be assured that it will only be used in accordance with this privacy statement.

The Diamond Branded Privacy Policy explains on the basis of how we collect personal data from our website. We need to provide transparency, and full information to ensure all users are aware of how we process any information collected by us and is in accordance with the Data Protection Act 1998, the general Data Protection Regulation 2017 ( GDPR) and ICO ( information Commissioner’s Office ) Guidance.

The information Diamond Branded collects, applies to;

  • All visitors to our website
  • Information given to us through our quote request forms, or online contact forms and our newsletter.
  • Visitors engaging with our team through the LiveChat portal.
  • Your provided information allows us to create your quotes, complete your orders, and access your historic information.

Data We Collect

We may collect the following information;

  • Your Name and Job Title
  • Your contact details such as your telephone number, email address, and business address.
  • Information on your demographic position based on postcode and IP.
  • Any additional information relevant to our offers or customer engagement campaigns.

What we do with the information.

Our data collected from our interaction with you, allows us to better understand your buying needs and improve our customer service offering, so we can build a stronger relationship with our clients and prospects.

Below is a list of the main reasons we collect your data.

  • To ensure our internal data and records are up to date.
  • We may use the information for improvement in our services, offers and product selection.
  • Using the email address you have provided, we may monthly send you a marketing email about our special offers, new products or any marketing or promotional industry news we believe you may be interested in receiving.
  • On occasion, our account manager team may use your information to contact you by telephone or email, to discuss any promotional enquiries or discuss any special offers we believe may be of interest to you.
  • To provide you with a product quote, arrange product samples, artwork re-draws and complete your order.
    We will need to use your information such as name and delivery address and we need to disclose your personal data in order to comply with the legal obligation to deliver your goods.

We will not otherwise pass on or sell your personal information to a third party.

Data Security

Diamond branded is committed to ensuring your data and information is secure. Our in-house procedures include the suitable physical and electronic procedures controlled by management in order to prevent any unauthorised access or disclosure of your data.

People who request information on our services

Diamond Branded holds the details of the website visitor who makes a request to the team to enquire about our products or services. These details may be used to contact these people at a later date. All personal information is stored in accordance with the Data Protection Act.

How your data is stored?

All of the data collected by Diamond Branded is collected digitally and stored on secure UK Based servers and can only be accessed by password protected software.

Data will be sent to our product and print partners to ensure your printed products are completed, through the internet, we cannot guarantee the complete security of your data through online use, Any visitors sending information through the internet to our site must be made aware that any transmission is at your own risk. But we can assure you that the Diamond Branded management team will ensure their very best to make sure your personal data is protected.

Our use of Cookies

A cookie is a small online file which asks for permission to be placed onto your computer’s hard drive. Once your computer agress, the file is added and the cookie helps Diamond branded analyse our web traffic, or advises us that your visit a particular page, this also allows us to better assist when you reach out to us through our LiveChat portal.

Diamond Branded uses cookies to make sure our website works efficiently.

The cookies we use are;

  • Necessary Cookies
  • Performance Cookies

Other Web Tools

As well as cookies we may use other online tools on our website. These are in addition to the cookies above which allow us to collect information about you and your browsing use within our website. This information is used by the Diamond Branded team to have better understanding of the services and information on our website which are of use to or visitors.

You can opt out of Cookies

You can refuse the use of cookies by activating the setting on your browser which allows you to refuse the setting of cookies. You are also able to delete cookies by cleaning your browsing history ( this will depend on your browser )

Helpful Links

To opt out of being tracked by Google Analytics on all websites: http://tools.google.com/dlpage/gaoptout.

Your right to access personal information.

All visitors and customer have full rights to request a copy of the personal information we hold about your business.

Feel free to ask us about any of the below

  • What purpose do we have holding your data and how is your data processed.
  • A full description of your data and the recipients and suppliers who are passed your information in order to deliver your promotional items.

You can contact us on the email sales@diamondbranded.com for any information regarding your data or if you need anything clarifying on our Privacy Policy.

We reserve the right to make any changes to the Privacy Policy, the changes will be visible on this page of the website. The Diamond Branded Privacy Policy was last updated in March 2018.